hhdd Privacy Policy
Your personal data matters to us. This Privacy Policy explains exactly what information hhdd collects, how it is used, who it may be shared with, and how we keep it secure — so you can use the hhdd platform with full confidence.
Important: Please read this Privacy Policy carefully. It describes how hhdd collects, processes, stores, and protects your personal information when you use the hhdd.ws platform. By registering an account or using any part of the hhdd platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
1 About This Policy
This Privacy Policy applies to all services provided by hhdd through the hhdd.ws website, including sports betting, live casino games, slot games, virtual casino products, account management, customer support interactions, and promotional communications. It governs all personal data collected from users who are registered account holders, visitors to the website who have not registered, and any person who interacts with hhdd through any digital channel.
hhdd operates as an internationally licensed offshore betting and gaming platform. As part of its offshore licensing obligations, hhdd is required to maintain robust data protection and privacy standards that align with internationally recognised best practices. This Privacy Policy reflects those obligations and our genuine commitment to protecting the privacy of every user of the hhdd platform, including users based in Bangladesh.
This Privacy Policy should be read alongside hhdd's Terms and Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between this Privacy Policy and the Terms and Conditions on matters relating to data, this Privacy Policy shall prevail.
Data Controller: hhdd acts as the data controller for all personal information collected and processed via the hhdd.ws platform. For all data-related enquiries, please contact [email protected].
2 Data We Collect
hhdd collects personal data from users across several categories. The specific data collected depends on how you interact with the platform and the stage of your account lifecycle. Below is a comprehensive breakdown of the categories of personal data hhdd may collect:
Identity & Contact Data
- Full legal name (as it appears on your official government-issued identity document)
- Date of birth
- Residential address (including city, district, and postal code — Dhaka, Chittagong, Sylhet, Khulna, or other Bangladesh locations)
- Email address
- Bangladesh mobile number (used for OTP-based two-factor authentication)
- National Identity Card (NID) number or passport number, where submitted for KYC verification
Financial & Transaction Data
- Mobile wallet identifiers (bKash account number, Nagad account number, Rocket account number, Upay account number)
- Bank account details where bank transfer is used as a payment method (bank name, account name, account number)
- Deposit and withdrawal transaction history, including amounts in BDT, timestamps, and payment method used
- Account balance history
- Bonus and promotion usage history
Betting & Gaming Activity Data
- All bets placed on the hhdd sportsbook, including sport type (cricket, football, kabaddi, etc.), market, odds, stake (in BDT), and outcome
- All casino game sessions, including game title, provider (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, etc.), session duration, and result
- Slot game play history, including game name, number of rounds, total wagered, and total won
- Responsible gaming tool usage (deposit limits set, self-exclusion requests, cool-off activations)
Technical & Device Data
- IP address at the time of registration and each login
- Device type, operating system, and browser version
- Geolocation data (country and approximate city level, derived from IP address)
- Session duration, page views, and click-path data
- Cookie identifiers and similar tracking technology identifiers (see Section 7)
Communications Data
- Live chat transcripts from customer support interactions
- Email correspondence sent to or received from [email protected]
- Records of promotional communications sent to you (email, on-site notifications), including open and click data where technically available
- Survey responses and feedback submitted voluntarily through the platform
Identity Verification Documents
- Scanned or photographed copies of government-issued identity documents submitted for KYC purposes (NID card, passport, driving licence)
- Proof of address documents (utility bill, bank statement, mobile banking statement) submitted for KYC purposes
- Selfie or facial image, where required as part of the liveness check component of enhanced KYC verification
3 How We Collect Your Data
hhdd collects personal data through several distinct channels, depending on the nature of your interaction with the platform:
Directly From You
The majority of personal data hhdd holds about you is provided directly by you at the point of interaction. This includes data entered during the account registration process, data submitted during KYC verification, payment method details entered when making a deposit or requesting a withdrawal, and any information you voluntarily share when communicating with our customer support team via live chat or email.
Automatically Through Platform Use
When you visit hhdd.ws and interact with the platform — whether or not you are logged in — certain technical and behavioural data is collected automatically via cookies, web server logs, and analytics tools embedded in the platform. This includes your IP address, device fingerprint data, browser type and version, the pages you visit, the sequence in which you navigate the site, the duration of your visit, and any errors encountered during your session. This data is collected to ensure the platform functions correctly, to identify and resolve technical issues, and to improve the overall user experience.
From Third-Party Payment Processors
When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a Bangladesh bank transfer, the relevant payment processor may share transaction confirmation data with hhdd — including transaction reference numbers, timestamps, and the mobile wallet or bank account identifier used — in order to match incoming and outgoing payments to your hhdd account.
From Identity Verification Partners
Where hhdd uses a third-party KYC verification service to assist with identity document authentication or liveness checks, that service provider may return structured identity verification results to hhdd following processing of the documents you have submitted. hhdd does not receive raw biometric data from these providers — only the verification outcome and a confidence score.
From Fraud Prevention & Compliance Partners
hhdd works with specialist fraud detection and anti-money laundering compliance partners. These partners may provide hhdd with risk scores, watchlist screening results, or flagging alerts based on data you have provided. This information is used solely for compliance purposes and is not used for marketing or profiling unrelated to account security and regulatory compliance.
4 How We Use Your Data
hhdd processes your personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and identity verification (KYC) | Identity & contact data, identity verification documents |
| Processing deposits and withdrawals in BDT | Financial & transaction data, identity data |
| Operating the sportsbook, live casino, slots, and virtual casino | Betting & gaming activity data, account data |
| Providing customer support via live chat and email | Identity data, communications data, account data |
| Sending promotional and bonus-related communications | Contact data, communications data (with consent) |
| Fraud detection, anti-money laundering compliance, and account security | All categories as necessary |
| Responsible gaming monitoring and intervention | Betting & gaming activity, financial data, account data |
| Platform analytics and performance optimisation | Technical & device data, behavioural data |
| Legal and regulatory record-keeping | All categories as required by law |
Marketing Communications
hhdd may send you promotional emails, on-site notifications, and bonus-related messages where you have provided your consent to receive such communications. You may withdraw your consent to receive marketing communications at any time by contacting [email protected] or updating your communication preferences in your hhdd account dashboard. Please note that withdrawing marketing consent does not affect our ability to send you transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts), which are sent as part of the core account service regardless of marketing consent status.
5 Legal Basis for Processing
hhdd processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing required to perform the contract between you and hhdd — i.e., to operate your account, accept your bets, process your deposits and withdrawals, and deliver the services you have signed up for. Without this processing, hhdd cannot provide its core services to you.
- Legal obligation: Processing required to comply with hhdd's obligations under its offshore operating licence, including KYC/AML compliance, age verification, and record-keeping requirements imposed by the relevant licensing authority.
- Legitimate interests: Processing carried out in pursuit of hhdd's legitimate business interests — such as fraud prevention, responsible gaming monitoring, platform analytics, and customer support quality assurance — where those interests are not overridden by your privacy rights.
- Consent: Processing for which you have provided explicit, freely given, and informed consent — primarily marketing communications. Consent can be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.
6 Data Sharing & Disclosure
hhdd does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is shared only in the limited circumstances described below, and only to the minimum extent necessary for each purpose:
Payment Processing Partners
To process your deposits and withdrawals in Bangladeshi Taka, hhdd shares relevant transaction data with the applicable payment processor — bKash, Nagad, Rocket, Upay, or your Bangladesh bank. The data shared is limited to what is strictly necessary to initiate and confirm the payment (name, amount in BDT, account reference).
Identity Verification and KYC Partners
hhdd works with third-party KYC and identity verification service providers to process identity documents submitted by users. These providers act as data processors on hhdd's behalf and are contractually bound to process your data only for the specific purpose of identity verification and only in accordance with hhdd's instructions.
Fraud Prevention and AML Compliance Partners
hhdd uses specialist third-party fraud detection and anti-money laundering (AML) compliance services. Relevant account and transaction data may be shared with these services for the purpose of screening against financial crime watchlists and generating risk assessments. These providers act as data processors and are bound by strict data processing agreements.
Game Content Providers
Game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive your user ID and session token to authenticate your game session and record the result. Game providers do not receive your full name, contact details, or payment information. Game session results are returned to hhdd for recording in your account history.
Legal and Regulatory Disclosure
hhdd may be required to disclose your personal data to governmental authorities, law enforcement agencies, or regulatory bodies where required by applicable law, court order, or the rules of hhdd's offshore licensing authority. In such cases, hhdd will disclose only the minimum data required to satisfy the legal obligation.
Corporate Transactions
In the event that hhdd undergoes a merger, acquisition, restructuring, or sale of substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
7 Cookies & Tracking Technologies
hhdd.ws uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. The following categories of cookies are used on hhdd.ws:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Essential for the platform to function — session management, authentication tokens, security tokens, language preferences. Cannot be disabled. | Session / up to 30 days |
| Functional | Remember your preferences (e.g., preferred sport, preferred game category, notification settings) to personalise your experience on return visits. | Up to 12 months |
| Analytics | Collect aggregated, anonymised data about how users navigate the platform — page views, session depth, feature engagement — to identify areas for improvement. | Up to 24 months |
| Fraud & Security | Detect and prevent fraudulent activity, including bot detection, multiple account identification, and unusual login pattern analysis. | Up to 12 months |
Managing Cookies
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies entirely or on a per-site basis. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features. For functional and analytics cookies, disabling them will not affect your ability to use the platform but may reduce the quality of the personalised experience.
hhdd does not use cookies or tracking technologies for the purpose of selling your data to third-party advertisers or for retargeted advertising on external platforms.
8 Data Retention
hhdd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the minimum retention periods required by hhdd's offshore operating licence and applicable international standards for AML and KYC record-keeping. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years after account closure |
| KYC verification documents | Duration of account + 5 years after account closure |
| Financial transaction records (deposits, withdrawals) | Duration of account + 7 years after account closure |
| Betting and gaming activity records | Duration of account + 5 years after account closure |
| Customer support communications | 3 years from date of communication |
| Marketing consent records | Until consent is withdrawn + 2 years |
| Cookie and analytics data | As stated in Section 7 (up to 24 months) |
Where personal data is no longer required for any of the above purposes and no legal retention obligation applies, hhdd will securely delete or anonymise the data so that it can no longer be linked back to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
9 Data Security
hhdd takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- TLS/SSL Encryption: All data transmitted between your device and hhdd.ws is encrypted using industry-standard Transport Layer Security (TLS). You can verify this by checking for the padlock icon and the HTTPS prefix in your browser's address bar.
- Password Hashing: Account passwords are never stored in plain text. hhdd uses a strong cryptographic hashing algorithm with salting to store password credentials, meaning that even in the unlikely event of a data breach, your actual password cannot be recovered from stored data.
- Two-Factor Authentication (2FA): hhdd supports OTP-based two-factor authentication via your registered Bangladesh mobile number. We strongly recommend enabling this feature in your account security settings.
- Access Controls: Access to personal data within hhdd's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational need are granted access to user data, and all access is logged and audited.
- Data Minimisation: hhdd collects only the minimum data necessary for each specific processing purpose and does not retain data beyond the periods specified in Section 8.
- Third-Party Security Standards: All third-party service providers with whom hhdd shares personal data (payment processors, KYC partners, fraud prevention services) are required to maintain security standards equivalent to or exceeding those applied by hhdd itself, as a condition of their data processing agreements.
Your Responsibilities: While hhdd takes robust measures to protect your data on its side, the security of your hhdd account also depends on you maintaining the confidentiality of your login credentials. hhdd will never ask for your password. If you receive any communication purporting to be from hhdd that requests your password, please report it immediately to [email protected] and do not respond to it.
10 Your Privacy Rights
hhdd recognises and respects your rights in relation to your personal data. Subject to applicable law and the terms of hhdd's offshore operating licence, you have the following rights with respect to your personal data held by hhdd:
- Right of Access: You have the right to request a copy of the personal data hhdd holds about you. hhdd will provide this within a reasonable period of receiving a valid request, subject to identity verification.
- Right to Rectification: If any personal data hhdd holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic contact details directly in your hhdd account dashboard.
- Right to Erasure: In certain circumstances — for example, where your data is no longer necessary for the purpose for which it was collected and no legal retention obligation applies — you may request that hhdd delete your personal data. Please note that where data is subject to mandatory retention under hhdd's licensing obligations or AML/KYC record-keeping requirements, erasure may not be immediately possible.
- Right to Restriction: You have the right to request that hhdd restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction to erasure.
- Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that hhdd provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to Object: You have the right to object to processing of your personal data based on legitimate interests, including profiling for responsible gaming monitoring. hhdd will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise any of the above rights, please submit a written request to [email protected] from the email address registered to your hhdd account. hhdd will verify your identity before processing any privacy rights request to protect against fraudulent submissions. hhdd aims to respond to all privacy rights requests within 30 calendar days of receipt.
11 Children & Minors
21+ Only: The hhdd platform is strictly for adults aged 21 years and above. hhdd does not knowingly collect, store, or process personal data from any person under the age of 21.
If hhdd discovers or is notified that personal data has been collected from a person who is under 21 years of age, it will take immediate steps to close the relevant account, void any bets placed, return any deposits (minus any winnings already paid), and securely delete all personal data associated with that account from its systems as promptly as its legal obligations permit.
If you are a parent or guardian and have reason to believe that a minor in your household has registered an account with hhdd or has used the hhdd platform in any way, please contact hhdd immediately at [email protected]. hhdd will prioritise and investigate all such reports as a matter of urgency.
12 International Data Transfers
hhdd operates as an offshore platform and its data processing infrastructure may be located in one or more jurisdictions outside Bangladesh. When you register an account with hhdd and provide your personal data, that data may be transferred to, stored in, and processed in a country other than Bangladesh.
hhdd ensures that any international transfer of personal data is subject to appropriate safeguards, including contractual protections with all data recipients that require them to apply data protection standards equivalent to those described in this Privacy Policy. These safeguards include standard contractual clauses, data processing agreements, and binding internal policies applicable to all entities within hhdd's corporate group that have access to user data.
By using the hhdd platform and providing your personal data, you acknowledge and consent to the international transfer of your data in the manner described above. If you have any concerns about the international transfer of your personal data, please contact [email protected] before registering an account or continuing to use the platform.
13 Third-Party Links
The hhdd.ws website may, on occasion, contain informational references to third-party services such as payment processors (bKash, Nagad, Rocket, Upay), game providers (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi), or sports organisations (BPL, IPL, ICC, FIFA). Where links to external websites are present, hhdd has no control over the content of those websites or their privacy practices.
hhdd is not responsible for the privacy practices, cookie policies, data security measures, or terms of service of any third-party website. If you follow a link to a third-party website from hhdd.ws, you do so at your own risk and we encourage you to read the privacy policy of any external website you visit before providing any personal data to that site.
14 Changes to This Privacy Policy
hhdd reserves the right to update, amend, or replace this Privacy Policy at any time. Changes may be made to reflect updates to our data processing practices, changes in applicable law or licensing requirements, the introduction of new products or services on the hhdd platform, or improvements to our data security and governance procedures.
When a material change is made to this Privacy Policy, hhdd will notify registered account holders via email to their registered address and via an on-site notification visible upon next login. The updated Privacy Policy will always be accessible at hhdd.ws/privacy-policy, and the "Last Updated" date at the top of the document will reflect the date on which the most recent version came into effect.
Your continued use of the hhdd platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised Privacy Policy, you should stop using the hhdd platform and may request account closure by contacting [email protected].
These Privacy Policy terms were last reviewed and updated on 1 January 2026 and are effective from that date.
15 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the manner in which hhdd processes your personal data, please contact our data protection team using the details below. hhdd's English-language support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).
Data Protection Enquiries — hhdd
Email: [email protected]
Live chat: Available inside your hhdd account dashboard after login.
Response time: hhdd aims to respond to all data protection enquiries within 5 business days and all formal privacy rights requests within 30 calendar days.
Please include your registered email address, a description of your enquiry, and — where you are submitting a formal privacy rights request — the specific right you wish to exercise. hhdd may need to verify your identity before processing your request, and may ask for additional information to do so.
How hhdd Protects Your Privacy
From encrypted connections to strict access controls, hhdd applies multiple layers of protection to keep your personal data safe at every step.
TLS/SSL Encryption
Every connection to hhdd.ws is secured with industry-standard TLS encryption, ensuring that data transmitted between your device and our servers cannot be intercepted or read by unauthorised parties.
Rigorous KYC Process
hhdd's Know Your Customer verification ensures that every account is linked to a real, verified adult aged 21 or above — protecting the platform from fraud, identity theft, and underage access.
OTP Two-Factor Authentication
hhdd supports OTP-based 2FA via your registered Bangladesh mobile number, adding a critical second layer of security to your account login beyond just your password.
Secure Data Storage
All personal data and financial records are stored in access-controlled, encrypted data environments. Passwords are hashed using strong cryptographic algorithms — never stored in plain text.
Data Minimisation
hhdd collects only the minimum personal data necessary for each specific purpose. We do not collect, retain, or share data beyond what is required to operate the platform and meet our compliance obligations.
24/7 Privacy Support
Our English-language support team handles all data protection enquiries and privacy rights requests around the clock on Bangladesh Standard Time. Reach us at [email protected] at any time.
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